Support

We're a small shop and we actually read every email.

How do I cancel or manage my subscription?

• iPhone/iPad: Settings → your name → Subscriptions → Wumbly → Cancel.
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Wumbly → Cancel.

Canceling stops future charges; Pro stays active until the end of the period you already paid for. Deleting the app does not cancel a subscription.

I re-installed / got a new phone — where's my Pro?

Tap Restore purchases on the very first screen (no parent gate needed). Make sure you're signed in with the same Apple ID or Google account that bought the subscription. Note that learning progress lives on the device, so a brand-new device starts fresh.

The microphone isn't working

• Check the permission: iOS Settings → Privacy & Security → Microphone → Wumbly. Android Settings → Apps → Wumbly → Permissions → Microphone.
• No microphone, no problem — kids can always tap the ⭐ "I read it!" button instead, and the lesson continues normally.
• What kids say is understood on the device and never uploaded — details in the privacy policy.

Does Wumbly work offline?

Yes — every reading and math level works with no internet. The AI extras (fresh story time, coach hints, the weekly summary) need a connection; offline, the app swaps in built-in stories and hints so lessons never dead-end.

How do I delete my child's data?

Open the Parent corner (hold the grown-ups button, answer the math question), choose the profile, and delete it — that erases the profile and its progress permanently. Deleting the app removes everything. Nothing is stored on our servers.

Something else?

Email mike@profsearch.net — bug reports, story feedback, feature wishes, or a kid's drawing of Wumbly (those go on the fridge).